HelpDesk Centre

Choose AscendBridge to support all of your CAD Design IT needs. .

AscendBridge clients can access our HelpDesk via email at tech@ascendbridge.com or call
1-888-326-8326 or 905-944-0047 Mondays to Fridays 8:30am to 5:00pm EST

AscendBridge Solutions maintains one of the most knowledgeable CATIA V4, CATIA V5, CATIA V6, ENOVIA SmarTeam support centres in North America. Our Customer Support Centre has grown to meet the ever-changing needs of our customers.

We recognize that a call to our HelpDesk is placed to resolve an issue that is affecting and/or impacting your overall business. Throughout our time in business, we know that the number one complaint among help centres is the automated assistance. To ensure high satisfaction we schedule resources to allow for full personal interaction allowing them to provide immediate response to your problems.

To provide quick resolution to your call or access past history, AscendBridge utilizes a central database that permits all associates to view/edit account information. This means that your HelpDesk inquiry can be efficiently handled by anyone in our support team.

Whether it is just a License Server, CATIA installation or a complicated problem our support staff will get you up and running quickly so you can focus on your business needs. Our support staff can help you navigate the many OEM requirements and assist in setting up environments for Toyota, Honda, Ford, FCA, GM, BMW, VW, Tesla, Bombardier, Boeing and many more.

Having connectivity problems with an OEM? Our staff deals with many OEM issues and likely already knows how to resolve your issue. Why waste your valuable time figuring out what we might already know? Let us focus on your systems needs so you can focus on your business needs.

Your support experience can extend beyond the products we sell to include the integration with other CAD software like NX, Teamcenter, Visualization (TcVis), Q-Checker

Don’t let inefficiency impact your productivity. Whether you have a 'one of 'situation or multiple computers you want configured the same way we can help you achieve your goal either manually or automated through scripts customized to your particular needs.

Supplying your customers with correct and accurate design data can be a major task. Worrying about the applications and hardware issues is our job. Give our HelpDesk a try.

AscendBridge's HelpDesk is available Monday to Friday 8:30a.m. to 5:00p.m.EST. Dedicated Technical Support Specialists are available outside of standard hours of operation. If your company does not have access to AscendBridge's HelpDeskand would like to give us a try please call 1-888-326-8326 or 905-944-0047 and speak with an Account Representative.