Support Options

The following are the support options available to our clients:

Comprehensive Support:

This option is recommended for those customers new to CATIA or ENOVIA SmarTeam and those who would like to outsource the management of their Engineering Systems.

  • require access to the Technical Team Mon-Fri 8:30a.m. - 5:00 p.m.EST
  • require access out of normal operating hours
  • require on-site work upon short notice
  • manage costs and budget
  • do not have skilled resources to help manage the workstations
  • require optimization
  • require updates and full OEM compliancy
  • need to communicate with more than 1 plant
  • communicate with more than 1 customer
  • have acute requirements and environments

Phone/Remote Access Support (fixed monthly cost):

This option is recommended for those customers that require minimum assistance but rely on AscendBridge to ensure compliance.
  • require access to the Technical Team Mon-Fri 8:30a.m.-5:00p.m.EST
  • require on-site work periodically
  • end user has some in-house system administration capabilities
  • manage costs and budget

Block of Hours (flexible):

This option is recommended for those customers who have a wide range of needs, rely on AscendBridge to provide assistance wherever required.
  • require access to the Technical Team Mon-Fri 8:30a.m. - 5:00 p.m.EST
  • require on-site work
  • require implementation of additional hardware
  • have complex environments with many platforms and applications
  • have skilled administrators on site
  • larger environments

For more information please call 1-888-326-8326 or 905-944-0047 to obtain further information.